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How to Save Money on Your Lab Tests
How much do they cost and what tests do you really need?
My New Years Wish -- A Formal Pricing Request
Price Disparities Are Common
The New York Times Advises Consumers to Shop Around for the Best Prices
Reducing Healthcare Costs through Medical Negotiation
Wall Street Journal: Health Care Price Tools
Medical Tourism is Alive and Well on the Internet
Best Deal on a Colonoscopy
Retail Clinic vs. Office Visit
Hospital Search Engine to Look-up Prices
Demystifying the Emergency Room Bill
Secret Health Care Prices
How to fight back when your claim is denied
Nuts for Healthcare
How to bargain hunt for health care
Patients need to act more like customers
Price Competition in Minnesota
Doing nothing is no longer an option
How much will this cost?
Engage and Delight Consumers to Get Them to Participate
Lowering the cost of health care
Excessive charges for medical services
What’ the Real Cost
How to Cut Your Doctor Bill

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The opinions expressed herein are my own personal opinions and do not represent my employer's view in any way.

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 Monday, February 01, 2010
How to Save Money on Your Lab Tests
Monday, February 01, 2010 9:40:29 PM (Central Standard Time, UTC-06:00) ( Consumer-driven health care | Finding the Best Value for Health Care Services )
 

We love sharing tips on how consumers can save money on health care costs.   When it comes to lab tests, most consumers have their lab tests done through their doctors. For consumers that want to save money and time, online lab testing is an affordable way to have your lab tests done. Consumer online lab tests can be a convenient and cost-effective way to have the same lab tests done that your doctor orders --- while saving money on these tests. To use these online lab websites, consumers select a specific test(s), enter their zip code to locate a blood draw center in their neighborhood, and order the test online using their credit card. Depending on the consumer’s health plan, consumers might be reimbursed for this service. Be sure to check with your health plan for specific details. I’d like to introduce you to Personalabs.com, a direct-to-consumer lab test website.

PERSONALABS™ was founded in Aug 2006 to provide consumers with direct access to the same blood tests available from their doctor. No office visit is required, there is no medical record and their tests are offered at a lower cost. Their focus is to empower consumers by giving them the tools to make informed decisions about their health and wellness. They provide the same blood tests that are available through your doctor, including STD tests, health tests and drug tests, without waiting for a doctors' appointment and without the high costs. Online lab test sites make it very easy for consumers to get tested for a variety of health concerns.

The next time you need a routine lab test, I strongly recommend you consider online lab test sites. Consumers are invited to visit Personalabs.com and save 5% on their lab tests by using discount code “AD2009”.


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How much do they cost and what tests do you really need?
Monday, February 01, 2010 9:15:58 PM (Central Standard Time, UTC-06:00) ( Finding the Best Value for Health Care Services | Transforming Healthcare )

An article in today’s CBS Moneywatch.com reviews diagnostics tests, their costs, purpose, concerns and if then test is worth getting.   If you are considering getting a non-emergency MRI, mammogram, CT scan, or nuclear scan, be sure to read this article.  If you want to learn more about prices for these diagnostic tests, you can search the Outofpocket.com directory to find true prices for these services.

From MRIs to Mammograms: Which Tests Do You Really Need?

Chalk it up as one more symptom of our broken health-care system: Americans waste more than $250 billion per year on unnecessary medical tests and treatments, according to a Thomson Reuters health-care analytics report. Often, doctors order expensive, high-tech tests to rule out unlikely possibilities, reassure worried patients, or as a CYA strategy against a possible lawsuit. An American Journal of Preventive Medicine study found that in 43 percent of cases where healthy people went in for routine checkups, doctors ordered an X-ray, electrocardiogram, or urinalysis. So how can you be sure you’re not wasting your money on medical tests you don’t really need?

Unnecessary medical tests don’t just take money out of your pocket. They can expose you to radiation, cause mental stress, and kill a day or more. Not to mention their cumulative effect: ever-climbing insurance premiums.

MoneyWatch wanted to find out whether five commonly prescribed tests are worth getting: mammograms, CT scans, PSA prostate screening tests, nuclear heart scans and MRIs for lower back pain. So we talked to experts in preventative and family medicine and pored through the latest research about the risks and benefits of these tests, which can cost up to $2,000 or more a pop. What we found may surprise you.

Of course decisions about medical care are intensely personal, and everyone’s circumstances are slightly different. If there’s a key takeaway it’s this: Medical tests are not analogous to checking your car’s tire pressure. Sure there may be benefits, but there can also be negative consequences. Be sure to educate yourself on the downside.

CT Scan

  • Purpose: Non-invasive and painless, doctors use them to get detailed images of everything from cancerous tumors to signs of heart disease to bone injuries. You lie on an exam table that slides in and out of a machine. More than 70 million CT scans are done annually; 23 times the number in 1980, according to the Radiological Society of North America.
  • Cost: Varies widely; average price is $1,150 for a brain CT scan, $1,800 for a chest CT scan and $2,175 for an abdominal CT Scan
  • Concerns: Researchers are increasingly fearful that the scans’ radiation could lead to increased cancer risk and say that safer tests such as an ultrasound can sometimes do the job. Then, there’s the danger of medical error. Last August, 206 patients at Cedars-Sinai Medical Center in Los Angeles accidentally received eight times the normal amount of radiation during their CT scans. “A single CT scan for an isolated problem I’m not so concerned about. It’s when patients keep coming back for repeated exams that cumulative radiation starts to add up,” says Dr. Aaron Sodickson, assistant professor of radiology at Harvard Medical School.
  • Worth getting? If your doctor orders a non-emergency CT scan and you’ve already had at least one previously, “ask your doctor if there are alternative tests that can be done,” says Greg Morrison, chief operating officer of the American Society of Radiologic Technologists. If you will undergo the test, first ensure that the facility is accredited by the American College of Radiology and that technicians follow the ALARA (As Low as Reasonably Achievable) protocol, so you’ll receive the lowest possible dose of radiation.

PSA Prostate Cancer Test

  • Purpose: Doctors encourage men to get this simple blood lab test every year to help them avoid the second leading cause of death among U.S. males. But the PSA, or prostate specific antigen test, may do more harm than good.
  • Cost: About $45; up to $1,500 if the test leads to a biopsy
  • Concerns: The American Cancer Society does not support routine testing for prostate cancer, because of the risk of over diagnosis and overtreatment. Studies recently published in the New England Journal of Medicine found that PSA screening does find more prostate cancer, but the early detection does not translate into lives saved. For every man whose life is saved by early detection of prostate cancer, 48 others will undergo unnecessary treatment with possible side effects including impotence and incontinence.
  • Worth getting? Discuss your options with your doctor. Some men opt for regular PSA screenings, but not to have surgery or radiation therapy unless an aggressive cancer is detected.

Nuclear Heart Scan

  • Purpose: Doctors usually order these two- to four-hour tests after patients have had unexplained chest pain or pain brought on by exercise. The scans are designed to help detect narrowing of the arteries, damaged heart muscle, or to evaluate how well your heart is pumping blood. After a radioactive ‘tracer’ is injected into your veins, you take a stress test, walking on a treadmill or riding a stationary bike at increasing speeds. Then photographs are taken, showing your heart after strenuous exercise.
  • Cost: About $2,000
  • Concerns: Although this type of imaging can be useful for diagnosing heart disease, it’s overused. A pilot study of 3,035 scans for the American College of Cardiology (funded by insurers and cardiology groups) found that about 18 percent of the nuclear heart scans were done unnecessarily; another 16 percent were ambiguous.
  • Worth getting? Ask your doctor whether an alternative test is available, such as a stress echocardiogram, which does not involve exposure to radiation and costs about $1,000. Discuss the amount of radiation you’ve been exposed to in the past to determine whether you may want to avoid future radiation, when possible.

Lower-Back MRI

  • Purpose: A spinal magnetic resonance imaging (MRI) test can find changes in the spine and other tissues, infections, herniated discs, and tumors without using radiation. You typically lie on a moveable table that slides into a tube surrounded by a magnet. Newer standing, or open, MRI machines are also available.
  • Cost: About $2,000
  • Concerns: MRIs can show every bump and lump, which may lead to procedures causing more harm than good. The Health Affairs journal found that the increasing availability of MRI is linked to an increase in surgery for lower back pain even though symptoms for most back pain sufferers often resolve themselves without invasive surgery. The researchers theorized that doctors ordering the MRIs have a tendency to find something to blame in the resulting images.
  • Worth getting? Experts say that if you have lower back pain, wait at least a month before submitting to an MRI. “The main reason you’d have an MRI of your lower back is if you’re going to have surgery,” says Dr. Daniel Merenstein, Assistant Professor and Director of Research in Family Medicine at Georgetown University Medical Center. “But for routine low back pain, surgery has not been shown to be any better than Motrin or other non-steroidal anti-inflammatory drugs or acupuncture.”

Mammogram

  • Purpose: The 10-minute X-ray procedure can be done for breast-cancer screening purposes in the absence of symptoms or for diagnosis purposes after a doctor detects a change in a woman’s breast.
  • Cost: About $125
  • Concerns: For years, women were advised to have routine screening mammograms every year or two starting at age 40. Last fall, the U.S. Preventative Services Task Force recommended less routine screening, concerned that mammograms on women in their 40s yield a high number of false positives. For women without risk factors, such as a history of breast cancer among close relatives, the panel now recommends biennial screenings starting at 50 and until age 74.
  • Worth getting? Although the panel advises women in their 40s without significant risk factors to discuss the usefulness of a mammogram with their doctors, leading breast cancer experts, including American Cancer Society and Susan G. Komen for the Cure, still strongly recommend women get screening mammograms beginning in their 40s. “The American Cancer Society acknowledges the limitations of mammography [but] overwhelmingly believe[s] the benefits of screening women 40 to 49 outweigh its limitations,” Dr. Otis Brawley, chief medical officer of the American Cancer Society said, in a statement. “We believe the evidence does show there is survival benefit for women who get screening in their 40s, although we acknowledge that benefit is not great,” says Susan Brown, director of health education for Susan G. Komen for the Cure. So until the medical community reaches a consensus, it seems best to get the mammogram.

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 Tuesday, December 29, 2009
My New Years Wish -- A Formal Pricing Request
Tuesday, December 29, 2009 8:30:10 PM (Central Standard Time, UTC-06:00) ( Transforming Healthcare | Transparency )
Today I contacted my health insurer to go over some policy changes they notified me by mail about for the upcoming year. After they answered my policy questions, I took this opportunity to ask them my standard question, “as a member of your health plan, how do I find out what my specific out-of-pocket costs are– before visiting a provider?”

Here is what I learned. This type of information is called a FORMAL PRICING REQUEST and consumers (health plan members) must obtain specific information from the provider and follow the outlined procedures below. Contact your provider’s office and find out:

  1. Provider’s NPI #
  2. The specific diagnosis code(s) for the procedures that will be provided (ICD-9)
  3. The specific CPT code(s) for the services that will be provided
  4. The amount the provider charges for these services
  5. The location (place) of service. This could be lab, outpatient facility, office, hospital)

After the member has all this information from the provider, the member should contact the health plan’s benefits/claims department and be ready to answer all these questions. Within 48-72 hours after the request is made, the insurer will provide the member with a letter identifying the member’s out-of-pocket costs for the services. As a convenience, the insurance plan has offered to read the letter over the phone, rather than mail it out to the member. Contact the Benefits/claims department.

Happy New Year!

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Price Disparities Are Common
Tuesday, December 29, 2009 8:11:57 PM (Central Standard Time, UTC-06:00) ( Consumer-driven health care | Transparency )
NPR ran an interesting story in November 2009 on price disparities in our health care system.

When it comes to our health care system, the basic economic rules do not apply. Prices for identical goods and services are usually the same or very close at competing businesses. That's not the case when it comes to health care — not by a long shot. In Pensacola, Florida there are huge price disparities for MRI tests. It's not a matter of greed or poor decision-making by MRI providers or a lack of consumer awareness.  For better or worse, it's the way our insurance-based health care system works.  Read the full story.

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 Thursday, December 03, 2009
The New York Times Advises Consumers to Shop Around for the Best Prices
Thursday, December 03, 2009 2:39:49 PM (Central Standard Time, UTC-06:00) ( Consumer-driven health care )
An article in the New York Times encourages consumers to shop around to find the best prices for health care services. The article recommends four steps consumers should take to comparison shop for health care:

  • Check to find out if your health insurer offers tools for members
  • Use tools like PriceDoc.com, HealthcareBlueBook.com and Outofpocket.com to look-up prices
  • Research state transparency initiatives to look-up hospital prices in your state
  • Call the provider to find out specific price information
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 Monday, November 02, 2009
Reducing Healthcare Costs through Medical Negotiation
Monday, November 02, 2009 9:42:10 AM (Central Standard Time, UTC-06:00) ( Finding the Best Value for Health Care Services )
This year an estimated 1.5 million Americans will declare bankruptcy, and a study from the American Journal of Medicine suggests that more than 60 percent of people who go bankrupt are actually capsized by medical bills. Most of these medical debtors are well educated, own homes, and have middle-class occupations; three quarters have health insurance.

However, medical negotiation, the practice of reviewing and negotiating payment of your medical bills and procedures, is providing individuals the opportunity to prevent medical bills from spiraling out of control.

“Many people don't think of medical negotiating as a practical option to reduce their medical costs; though they anticipate negotiating when purchasing a home or pricing a car,” says Derek Fitteron, CEO of Medical Cost Advocate (MCA), an expert medical cost reduction company.

MCA uses health care pricing information along with data showing the cost of typical medical and surgical procedures, and works with medical providers to negotiate costs on behalf of the consumer. MCA will negotiate any medical bills including those not fully covered by insurance like surgery, hospital and professional charges and those not covered at all including cosmetic, bariatric and dental. This can be done prior to the procedure (negotiating a set price) or after it occurs to help arrive at a reduced price for the consumer.

“While individuals can negotiate bills themselves, they often don’t have the skills, knowledge or time necessary to achieve success,” says Fitteron. “MCA negotiators include attorneys and former healthcare billing professionals that know how to negotiate bills and have industry data to leverage. All negotiations are conducted tactfully with utmost respect for the patient provider relationship.”

With an 80% success rate of reducing bills ranging from $250 - $250,000 by 20-50 percent, MCA follows a no-risk negotiation policy for consumers; if they don’t save the customer money, the customer doesn’t pay.

“Consumers should make a habit of medical bill negotiation,” says Fitteron. “Actively participating in the billing process both before and after a procedure or treatment provides consumers with an opportunity to get their debt under control. In todays increasingly consumer directed health care environment many families need a trusted cost advocate on their side.”

Fitteron also offers the following five money-saving tips to help consumers save money on their medical bills:

1. Be sure that you understand your insurance coverage. Review and understand your insurance summary/declaration sheet and know in-network and out-of-network provisions. Have a firm understanding of your co-payments, deductibles and co-insurance rates and when they apply.

2. Research before buying. If you plan to use or go out-of-network, do extensive research on a doctor’s capability and costs. A professional like Medical Cost Advocate can help you in this process and can help you negotiate a rate or payment plan before your procedure.

3. Take advantage of health savings accounts and other tax advantaged products to reimburse medical expenses like HSAs, HRAs, and FSAs which are frequently available from employers or directly.

4. Ask for details about your procedure charges including an itemized bill with procedure costs. Be sure to wait for an Explanation of Benefits (EOB) from your insurer, and always review both items to make sure you received what you thought you were getting.

5. Find a trusted medical cost negotiator, like Medical Cost Advocate, to help reduce bills. As most people lack the time, expertise or desire to negotiate their medical bills, they should hire an expert (that works on a pay-for-performance basis) to negotiate bills on their behalf.

About Medical Cost Advocate

Medical Cost Advocate (MCA) is a medical cost reduction company that lowers consumers’ medical bills before or after treatment through the power of professional negotiation. Serving consumers, their employers, benefits consultants and financial institutions, MCA leverages industry experience and proprietary data to regularly save consumers between twenty and fifty percent on their medical bills. MCA can negotiate any medical, surgical or dental bill for insured and underinsured consumers. With out-of-pocket healthcare costs steadily increasing, MCA provides the professional advocacy every consumer needs to realize savings without risk.

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 Thursday, October 29, 2009
Wall Street Journal: Health Care Price Tools
Thursday, October 29, 2009 2:11:32 PM (Central Standard Time, UTC-06:00) ( Consumer-driven health care | Finding the Best Value for Health Care Services | Transparency )
The Wall Street Journal published a story this week on websites to help patients shop for medical services.  The article mentions Outofpocket.com and lists 17 other tools/websites consumers can use to research prices.

Read the complete story, “Lifting the Veil on Pricing for Health Care” by Anna Wilde Mathews.

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 Thursday, October 22, 2009
Medical Tourism is Alive and Well on the Internet
Thursday, October 22, 2009 11:39:22 AM (Central Standard Time, UTC-06:00) ( Consumer-driven health care | Finding the Best Value for Health Care Services | Transparency )
It's not necessary to get on a plane to India to take advantage of the savings that medical tourism can provide. Patients can realize savings of 25-70% or more just by shopping around via the Internet. Yes a road trip might be necessary, but isn't it worth your time to drive 50 or even 200 miles to save $1000 or more? Maybe the wrong people are reading this, but unless you make over $250,000 per year; a day of work doesn't pay $1000. Saving $1000 on high end diagnostics or an operative procedure is easy.

First you need the tools to find the real price; the price that you will actually pay, not what a provider charges. Insurance companies and providers have a contractual relationship that disallows most providers from sharing negotiated discounts. If you don't have insurance the process is easier, but either way, you'll need to do your share of the research. The best place to start is the Internet.

Websites like outofpocket.com or your insurance company's site are the best places to start. They'll provide local prices for common procedures. If you don't like what you find there, then use search engines to look for the service you need based on price. Questions like "How much does an MRI cost?" will likely yield the results you need. I mention MRIs because it's something I know a great deal about. I own/run an MRI clinic that offers any MRI for a flat rate of $600 to every patient regardless of how they pay, insurance or not.

We have patients travel from out of our area on a regular basis. Recently we had a patient drive all the way from Minneapolis (We're located in Milwaukee). She reports to have saved almost $2500 for her trouble. In the past, patients have flown in from Texas, Colorado and Canada. American patients said that they were able to fly into Milwaukee, rent a car, stay in a hotel, go out for a great meal, and still have money left in their pockets from the savings. Canadian patients were happy to pay the $600 to have their scan months before they would have in Canada. The one thing that all of these patient/consumers have in common is that they found us on the Internet.

MRIs are just one example of a medical product where shopping around can save thousands. Nearly every medical procedure has an enormous range in price. Research is the key to savings, and the Internet makes shopping over a larger geographic area feasible. One word of warning, be certain to confirm any price you find on the Internet for any medical product or procedure, and be certain to verify quality before you travel anywhere (even across the street) in an effort to save money. Low quality medical services are not a value at any price.

Don't forget to buy me a T-shirt if/when you do decide to take advantage of medical tourism, my favorite is the old standby- "My friend went to Milwaukee and all I got was this lousy T-shirt" The savings will be all yours!

-- Contributed by Eric Haberichter

Eric Haberichter is co-founder of Smart Choice MRI, an outpatient health care facility that specializes in MRI services.  Eric is passionate about quality and value in healthcare.  He enjoys spending time with his family, practicing martial arts and enjoying the outdoors.  Be sure to check out Eric’s new blog, The Debunker- Truth in Healthcare. 

If you need to have a non-emergency MRI and live within driving distance of Milwaukee, Wisconsin, be sure to contact Eric at Smart Choice MRI.  His outpatient facility will only charge you $600 for your MRI, regardless of who is paying the bill.

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 Thursday, October 15, 2009
Best Deal on a Colonoscopy
Thursday, October 15, 2009 5:25:59 PM (Central Standard Time, UTC-06:00) ( Finding the Best Value for Health Care Services )
A consumer recently contacted me and asked, “I’m due for a colonoscopy.  Any idea what is a good deal on a colonoscopy?”  Having no idea what a fair price for a colonoscopy would be, I consulted Outofpocket.com to find out.  Using the OutofPocket.com search tool, I typed in the search term “colonoscopy” and here’s what I discovered:
  • Colonoscopies in the Chicago area can range from $900-$2600 (source: Leslieslist.org)
  • For a colonoscopy in Milwaukee, Wisconsin average prices range from $600-$1200 (source: NewChoiceHealth)
  • Colonoscopy in zip code 53202, average price is $1239 ($450 physician service + $373 facility fee + $415 anesthesia).  Source HealthCareBlueBook.
  • According to CostHelper.com, if you are not covered by health insurance, the cost of colonoscopy varies by provider and geographic region, usually ranging from $2,010 to $3,764, with an average of $3,081, according to Blue Cross Blue Shield of North Carolina.  A colonoscopy often is covered by health insurance if the patient has symptoms that warrant it or if the patient meets age and risk criteria. According to the 2007 Colorectal Cancer Legislation Report Card, 21 states have laws mandating colonoscopy coverage.  For patients covered by health insurance, out-of-pocket costs can range from zero to more than $1,000, depending on deductibles, co-pay and coinsurance amounts. For example, a Medicare patient at Dartmouth-Hitchcock Medical Center would pay $1,477, including deductibles and coinsurance. However, some insurance plans, such as the Blue Cross Blue Shield of Michigan Community Blue PPO plan, cover "wellness" screenings 100 percent, with no deductible or co-pay, usually with some restrictions.
  • A colonoscopy typically cost $900-$1100 according to Blue Cross Blue Shield, Massachusetts is (source: www.bluecrossma.com)
  • According to MainStreetMedica, colonoscopies cost between $600-$2400 (source: MainStreetMedica)

If you find the information in Outofpocket.com useful, please send me an email at info@outofpocket.com. 

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 Wednesday, October 14, 2009
Retail Clinic vs. Office Visit
Wednesday, October 14, 2009 7:03:32 AM (Central Standard Time, UTC-06:00) ( Consumer-driven health care | Finding the Best Value for Health Care Services )

Last week I had the opportunity to use my local retail clinic, Take Care Clinic.  It was 5:30 PM when my daughter announced that her sore throat was “really bad.”  Since the pediatrician’s office was closed for the day, we decided to visit the Walgreen’s Take Care Clinic to have a strep throat culture.

When we arrived at the clinic, there were about six people ahead of us, all in line to get their $24.99 flu shots.  The clinic’s semi-automated queue let’s you know how many patients are ahead of you, because it’s first come, first served as you sign-in at the kiosk.   There is no administrative staff available to answer your questions as you wait in the queue to see the Nurse Practitioner (NP), who is busy seeing the patient’s ahead of you.

When our name was called and it was our turn, we were greeted by an assistant that took us into one of the two private rooms where we filled out the typical paper work (insurance card, driver’s license/id, reason for visit, age, birth date, etc.).  We asked for a strep throat culture and they took a brief history, including blood pressure, weight, height , and finally a throat culture…..  After this data was collected we moved into the next private room where we saw the NP.  The NP reviewed the chart and results of the throat culture.  She examined my daughter’s ears and throat.  She used her laptop computer to walk through a protocol (series of questions about my daughter’s health and symptoms).  We received a receipt for services, a prescription for antibiotic (her culture was positive) and were out of there in 45 minutes.  The clinic transmitted the Rx directly to the Walgreen’s pharmacy so all we had to do wait 10 minutes to have the prescription filled.

How do the prices for services compare?  Having never visited a retail clinic before, I had no idea what to expect.  The clinic list prices for their services, but it’s not always obvious what service the patient will need, in addition to a throat culture.  What I do know from past experience is that if we visit our pediatrician for a “sick visit” the pediatrician’s office charges $70 for the visit (this is the BCBS-IL negotiated rate for the service), and a throat culture is an additional charge of $27 at the pediatrician’s office.  If I went to my pediatrician for my daughter’s strep throat, I would pay $97 for this service (see table below.).

Conclusion

My visit to the Take Care Clinic was surprisingly expensive.  I was charged $108 for a new patient, comprehensive office visit and $17 for a rapid strep culture.  Total charges for this visit were $125.  I don’t think the “comprehensive office visit” was necessary. The clinic submitted the bill directly to my insurance company, and my health plan offered slight discounts (see table below.)  The convenience of visiting the clinic immediately, rather than wait to see the pediatrician the following day, was a great service.   The following day a staff member from the Take Care Clinic did a follow up call to our house to see how my daughter was feeling and asked if we had any questions --that’s good customer service.  After this visit I researched and discovered that I could have just had the rapid strep throat culture done, without the added cost of an office visit at the clinic.  It appears that they over treated my daughter at the clinic.  All we asked for and all she needed was a rapid strep throat culture, but they unnecessarily did a full office visit.  Had I know this when I went in, I would have demanded a “strep throat culture” only.  Next time I will know better and hopefully, you’ll learn from my mistake.

Out-of-pocket expenses

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 Tuesday, October 13, 2009
Hospital Search Engine to Look-up Prices
Tuesday, October 13, 2009 11:11:32 AM (Central Standard Time, UTC-06:00) ( Transparency )
 

Ed Bennet, a hospital web manager, has developed a public hospital search tool using the Google Custom Search engine.  The search tool allows you to search more than 2800 hospital websites in a single search query.  The hospital websites included in the search results, provide much more information than just prices for services.  This tool this can be useful to find/access hospital price data that is hard to find using the standard Google search engine, and elminiates the need to individually search each hospital.  

For example, using his hospital search engine, if you type in:

 

MRI price (results returned = 86)

price x-ray  (results returned = 197)

emergency room price (results returned = 91)

 

Unfortunately, most hospitals publish their “list price” for services, rather than the true out-of-pocket price for their services.  The list price often has nothing to do with the actual price you are expected to pay for services.  If you pay cash and are uninsured, you should expect (and demand) that you receive a discount from the list price so make sure you inquire about a discounted price.  If you are insured, you will pay a lower, contracted rate that your insurer has negotiated with the hospital provider.

 

 

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 Saturday, October 10, 2009
Demystifying the Emergency Room Bill
Saturday, October 10, 2009 3:54:56 PM (Central Standard Time, UTC-06:00) ( Consumer-driven health care | Finding the Best Value for Health Care Services | Transforming Healthcare | Transparency )
I spent two years demystifying my emergency room bill only to uncover that I was being gouged for 800% profit by the hospital.  During that time, I learned how to calculate fair and reasonable prices, as determined by the industry standards.

Here’s what I learned:  the two most blatant culprits of the overcharges were due to Secret Prices and Coding Errors/use of an Internal Coding System…I’m sure that’s no surprise for OutOfPocket Blog readers.

A little background

It was suggested that I go to the Emergency Room by my doctor who had prescribed a course of oral antibiotics for an infection. I then came down with a stomach virus and was unable to keep down the medication.  My infection progressed, so my doctor instructed me to go to the ER for IV antibiotics.  I went, received excellent care, stabilized within six hours, went home and had a full recovery.

Then I received my first billing statement.  Those antibiotics and basic blood tests cost $7,051.  Then my PPO policy negotiated it down to $3,525, with no explanation.  These prices seemed so arbitrary to me, I just wanted to know they were fair and reasonable, as determined by industry standards. 

By working with a patient advocate at Southwest Bill Review, I learned that up to 90% of all hospital bills are coded incorrectly.  My patient advocate told me that there is supposed to be transparency in the billing system – and that there are definitive coding guidelines that apply to each hospital.  However, this hospital administers their own coding system – making it impossible to determine exactly what is being charged.    I learned that this is very common.

I then developed a 10-step-process to hospital negotiation. My hope is that this information will help people navigate through the current medical billing system.

The 10-step-process can be found at my blog, Hospital Overcharges 101. Also be sure to check out the Youtube video of my experience.

Free Medical Cost Savings Tips For All

I can be followed on Twitter at: MedOvercharg101 and the Facebook Fan Page, Medical Overcharges 101 – when the 140 characters on Twitter just isn’t enough. 

--By Lynn Jordan

Lynn Jordan is an award winning freelance producer and writer having worked in the television and live event production industries.  This is her first time with the hospital billing system and her hope is that what she has learned will help other people confront their medical bills.

 

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 Wednesday, September 30, 2009
Secret Health Care Prices
Wednesday, September 30, 2009 7:27:47 PM (Central Standard Time, UTC-06:00) ( Transforming Healthcare )
To cut health care costs, let's start by eliminating the secret prices. 

With so much discussion on how we need to reduce health care costs, this article written by Dr. Bernadine Healy in the U.S. News and World Report, sheds some light on this issue as Dr. Healy discuses the secrecy of health care prices. 

When the price of a colonoscopy ranges from $450 to $10,000, there's room for plenty of savings.
By Bernadine Healy, M.D.

As President Obama said again in his recent address to Congress, an imperative for health reform is containing runaway health costs. But the elephant in the room that is a real driver of costs is something few people are talking about: the variable and hush-hush pricing of medical goods and services, set by the government or negotiated by insurers and largely kept secret from the patients ultimately responsible for their bills.

Look at a colonoscopy: When paid by Medicare, the fee is roughly $450. Insurance companies secretly negotiate a maze of different prices, generally two to five times that. But as the trade group America's Health Insurance Plans recently reported, patients who have to pay their own bill because they are uninsured, are seeking care outside of their insurer's network, or their insurer has denied their claim, can face retail charges as shameless as $10,000. And how can it be that Medicare pays $40,000, prix fixe, for the same heart operation, by the same doctor, at the same hospital, that costs patients paying privately $80,000 to $120,000?
Consumers' ignorance of what services truly cost blurs the connection between their rising insurance premiums and prices, setting the stage for those prices to soar ever higher. Little wonder that the country's total health costs—for public programs like Medicare and Medicaid, private insurance, and out-of-pocket payments—are twice those of other developed countries. Making prices transparent so they can be compared and giving patients the means to shop for insurers that will get them the best deals would put downward pressure on prices and bring sustainable cost savings.

Instead, Americans are led to think that what's mainly to blame for out-of-control costs is their own voracious overconsumption. So cutting down on the quantity of medical services used by the sick and reallocating dollars for wellness and prevention sound like definite cost savers. But that ignores a few facts. Compared with people in other developed countries, Americans see doctors less often and take fewer medications. They also spend the same or fewer number of days in hospitals, and they already lead the world in expenditures per capita on prevention and public health. Yes, more high-tech care may be given to the sick in this country, and yes, that contributes to higher costs. But whether it's low- or high-tech care, what is achingly obvious is that total costs are a function of prices. Ours are the highest.

As a classic 2003 report in the journal Health Affairs put it simply: "It's the Prices, Stupid." In their detailed analysis of health spending in 30 developed countries, leading health economists including Gerard Anderson of Johns Hopkins Bloomberg School of Public Health and Uwe Reinhardt of Princeton University determined that the greater cost of care in the United States was due to much higher prices for virtually all of its medical goods and services.

Our senior citizens must have read that study a few years back when they boarded buses to Canada to buy prescription drugs for half the prices they would pay here. Who stopped their burgeoning tea party? The federal government, citing safety concerns, with heavy pressure from the pharmaceutical interests intent on protecting the higher prices Americans are effectively forced to pay.

We are just beginning to see snippets of such comparative price information become more public in other medical areas, prompted no doubt by the growing out-of-pocket payments besetting insured patients. Just last month, a report initiated by Gov. Tim Pawlenty provided price and quality information on 100 medical services from centers throughout Minnesota. Prices were all over the map. The average for colonoscopies ranged from $325 to $1,354. The price of a simple blood count varied from $13 to $85. The wide variation for these and the other prices disclosed suggests lots of room for competition and cost savings. Another area where scrutiny is needed to understand skyrocketing outpatient bills is that of wildly varying and increasingly common "facility fees." A cardiac stress test, for example, can vary by thousands of dollars depending on the size of this tacked-on fee—a charge for the use of a room needed for less than an hour.

To turn these surprising revelations into useful information that can guide and reward patients for getting the best value for their healthcare dollar, prices have to be widely accessible and easily compared before care is rendered. One way to do this might be to expand the concept of the proposed health insurance exchange, which currently would be restricted to the uninsured. Allow for public and private exchanges, and make them open to all individuals who want to purchase insurance anywhere in the country at the best price. And make exchanges vehicles for price transparency, where consumers could get access to comparative and customary pricing information and then hold insurers' feet to the fire by selecting the company with the best available prices at the places they want to go.

The power of making medical prices transparent to the public has not been lost on the political establishment. Indeed, Sens. Charles Grassley and Arlen Specter have pushed legislation to require price disclosures in the private sector, where secrecy clauses between hospitals and manufacturers have been shown to double or triple the cost of medical devices for some patients. Meanwhile, it may surprise the public to know that the government has gone to great lengths to keep the rock-bottom prices it demands quiet, including entering into contracts with industry that make the prices Medicare and Medicaid pay for prescription drugs, say, inviolable trade secrets.

Why? Congress, as laid out in a 2007 letter from the Congressional Budget Office, recognizes that such disclosures would enable private insurers and their customers to be more insistent about getting similar pricing deals, making their own small discounts, and the government's large ones, converge toward an average. While this would lower costs for people with private insurance, it would make government prices—and costs—a bit higher. Disclosure has still not happened.

But if health reform is supposed to reduce costs, disclosing prices and enabling and incentivizing individuals to seek out the best value to serve their needs is a way to do that as a first step—and before making efforts to restrict or redirect care. I'd estimate a good 10 percent of total costs could be taken out of the system quickly, to the benefit of those in both private and public plans.

--Bernadine Healy, M.D.

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 Friday, September 25, 2009
How to fight back when your claim is denied
Friday, September 25, 2009 8:04:23 AM (Central Standard Time, UTC-06:00) ( Consumer-driven health care )
If your health insurer denies a claim, you have the right to appeal the insurers’ rejection.  From 2000 to 2006, the number of consumers appealing claims increased by 34%.  Here are some strategies you can follow if you need to appeal a denied claim:

Write a good letter.  Consumers (patients) who write insurers to appeal a claim are more likely to succeed if they include in their letter references to medical research.  Some advocacy groups and associations offer helpful letter templates for common denials.   You can look up these organizations in Google.  Be sure to include every detail in your letter like dates, who you talked to, titles and contact information.

Get a second opinion.  Obtaining an extra, concurring opinion adds credibility to your argument.  Prestige also matters.  Recruiting top doctors in the field can help your appeal.

Stay calm and collected.  When the appeals process reaches a second round, the consumer will often get to talk on the phone or meet in person with a medical director from the insurance company.  These conferences are as little as 10-15 minutes long.  Staying calm and avoiding yelling and screaming will waste your time in this meeting/conference call.

Look for loop-holes.  Many employers have outdated or poorly written summary plan documents, also known as your contract with insurers.  These outdated documents can sometimes help “open doors” in the appeals process.  Copies of the contracts should be available in an employer’s benefits office.  If you have individual health insurance, make sure you keep a copy of this contract when you sign up for the health plan.

Private health insurers reject tens of millions of medical claims every year, leaving patients scrambling for alternatives.   The October issue of SmartMoney includes an interesting article, Paging Doctor No that shadows an insurance-company medical director to see how the toughest decisions get made.

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 Monday, September 21, 2009
Nuts for Healthcare
Monday, September 21, 2009 8:05:59 PM (Central Standard Time, UTC-06:00) ( Transparency )
Jeffrey Seguritan is a twenty-something, enthusiast, blogger and critical mind in all things health care.  It’s refreshing to hear Jeff’s opinions and thoughts on our health care system.  We so often hear the opinions and stories of elderly Americans and middle aged adults, but here’s the voice of a bright, 25-year old writing about our dysfunctional health care system.   His recent blog post, “Healthcare prices – where’s the sticker shock?” discusses the lack of transparency in our healthcare system.  

I look forward to reading more of Jeffrey’s posts on the Nuts for Healthcare blog.

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 Friday, September 11, 2009
How to bargain hunt for health care
Friday, September 11, 2009 11:03:32 AM (Central Standard Time, UTC-06:00) ( Consumer-driven health care | Finding the Best Value for Health Care Services )

 

Everyone likes to get a good deal.  This is normal consumer behavior.  We don’t always think about bargain hunting for health care services, but health care is becoming more consumer-focused and comparison shopping can be a huge advantage for patients.  CNN Senior Medical Producer, David S. Martin’s recent article shares some tips to help you find the best value for health care services. 

 

·         Use websites and tools to help you comparison shop for health care services – and make sure you do this before seeing a provider.  The Outofpocket search engine references 100+ price transparency websites and tools, so it’ a great place to start your research.

·         Don’t forget to check out some of the 16+ state hospital association websites that allow you to comparison shop for inpatient procedures.  

·         You also should visit your state website to comparison shop for services.  Some states including New Hampshire, Minnesota, and Pennsylvania have launched websites to help consumers comparison shop.   I highly recommend comparing prices in your state, to other states, in order to determine an average price for a specific service.   

·         Be sure to use some of the vendor tools like Health Care Blue Book and New Choice Health - that identify average costs insurance plans pay for procedures nationwide.

 

Over the past two years, I have been researching price transparency tools and frequently update my research to include the new tools as they become available.  My list of tools and websites is getting longer and longer.   If you would like a list of websites/tools that provide price transparency, please contact me at info@outofpocket.com and I’d be happy to send you this research.

 

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 Wednesday, September 09, 2009
Patients need to act more like customers
Wednesday, September 09, 2009 8:45:08 AM (Central Standard Time, UTC-06:00) ( Consumer-driven health care | Finding the Best Value for Health Care Services | Transforming Healthcare )

Every day people make purchasing decisions based on firsthand knowledge of price, quality and service.   We do this all the time. You might not realize this, but consumers apply this behavior every time they purchase groceries, books, automobiles, and electronics and even when they book travel reservations.  Consumers can make informed purchasing decisions because they have access to meaningful tools and data that enable them to comparison shop and find the best value.

 

In the health care industry, consumers should be able to easily navigate through treatment and provider options, so they can research the appropriate quality and price information for needed services.  If we engage consumers in the health care decision making process, people will act more responsible.  I also believe our health care system should include programs that encourage accountability for providers, patients (consumers) and health plans.

 

The good news is health insurers are making progress in this direction.  Some of the larger health plans are finally accepting the fact that their members should be treated like customers and they are working to provide their members with meaningful tools because they realize this is “good customer service.”  What’s very interesting is that empowering their members to act more like customers benefits all the stake holders. 

 

Over the past month, I have reviewed price transparency tools offered my some of the major health insurers including Aetna, Anthem Blue Cross Blue Shield, Cigna, Humana, Regence and United Healthcare.  The tools are designed for members of the health plans and attempt to deliver some price and quality transparency, to help members make informed choices.  It’s definitely a step in the right direction but there is a lot of room for improvement.    We are all pioneers in this area and as the transparency tools evolve, consumers can expect to see some innovative, decision-making tools to help them make informed choices – before visiting a provider. 

 

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 Wednesday, September 02, 2009
Price Competition in Minnesota
Wednesday, September 02, 2009 10:03:43 AM (Central Standard Time, UTC-06:00) ( Transparency )

Minnesota residents have a new tool to help them comparison shop for health care services. Last week, the state of Minnesota launched the Cost Report tool on the Minnesota HealthScores website.  This new tool allows residents to compare prices for health care services and shows the lowest provider cost for a procedure, the highest provider cost, and the average cost per medical group for 103 common medical procedures from 110 providers across the state. This project was a collaborative effort with state health providers collecting the data from health insurance companies.

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 Friday, August 28, 2009
Doing nothing is no longer an option
Friday, August 28, 2009 10:53:42 AM (Central Standard Time, UTC-06:00) ( Transforming Healthcare )

The ongoing health care debate has caused some heated emotions, disagreements, great discussions on very important issues, and plenty of misinformation. Unfortunately, the most important issue of all has gotten lost in all the noise. 

 

We all need to remember that the real crisis is what’s already happening.  Today, the average price for health insurance premiums is $13,000 a year.  If we do nothing about reforming our health care system, this amount will double over the next decade to $25,000 and many more Americans will be forced to join the uninsured.  This is a real crisis.

 

Many of the discussions about health care reform focus on the 47 million uninsured Americans who do not have health insurance.  But remember, health care reform is just as important to the majority of Americans who already have health insurance.  Doing nothing results in a crisis that we cannot afford. 

 

Here are the facts:

  • Rising health care costs are crushing American companies – particularly small businesses
  • In 1960 U.S. firms spent 1.2% of their payroll on health insurance.  In 2006, they spent almost 10%.
  • Health care costs put U.S. firms at a disadvantage to foreign companies and health care costs destroy U.S. jobs
  • Escalating health care cost have been passed on to the middle class in the form of higher prices for products/services and flat wages.  Money that would have gone to raises has instead been spent on health care premiums that have doubled over the past 9 years.
  • Small businesses pay 18% more per worker for health care than large firms for the same benefits.  They pay more because they have a smaller risk pool and have to absorb higher broker fees and administrative costs per worker.
  • Businesses that offer employees health insurance:
    • Only 49% of firms with 3-9 employees offered health plans in 2008
    • 78% of firms with 10-24 employees offered health plan in 2008
    • 99% of firms with 200+ employees offered health plans in 2008
  • This year health care expenditures are expected to account for about 18% of the GDP. Without reform, that number is projected to rise to 28% in 2030, and to 34% in 2040.

We all need to make sure that health care reform gets started this year.

 

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 Thursday, August 27, 2009
How much will this cost?
Thursday, August 27, 2009 1:26:15 PM (Central Standard Time, UTC-06:00) ( Consumer-driven health care )

John Stossel’s article in ABC News suggests why health care costs are out of control.   In his article he asks us to think about what would happen if you had an insurance policy that paid for your groceries.  You wouldn’t care what things cost.  Why buy hamburger?  Just buy expensive steaks.  Why look for sales?  Why shop at the store across the street?  If the insurance company’s paying, who cares? 

 

People with consumer-driven health plans are motivated to find the best value before spending their own money.   They comparison shop, do their research, and might even negotiate the price of service before visiting a provider.  They care because they are spending their own money.

 

In an effort to keep health care costs down, Whole Foods management decided to offer its employees high-deductible health insurance.  With this plan, employees have an incentive to find out what provider offers the best value (price & quality).  If they are savvy consumers they can make their health care dollars go a lot further by spending wisely.   Health care costs at Whole Foods went way down because employees started asking “what things cost” before visiting a provider.  The employees like the plan so much they decided to keep it.  The employees now ask “how much will this cost?” because now it matters.  It’s their own money they are spending.   The Whole Foods experiment works because:

  

Facts:

  1. When consumers spend their own money, they spend less because they care about what things cost.
  2. When consumers shop around before spending money, costs go down.
  3. When consumers make informed choices, health care costs go down.
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 Wednesday, August 26, 2009
Engage and Delight Consumers to Get Them to Participate
Wednesday, August 26, 2009 10:44:50 AM (Central Standard Time, UTC-06:00) ( Transforming Healthcare )

 

The health care industry can learn something from the advertising industry.  The key to successful interactive campaigns is to delight and engage consumers so they want to participate.  This same rule applies to reforming the health care system.   We need to engage and delight consumers to get them to participate. 

 

Regence, a not-for-profit health insurer in the Northwest/Intermountain Region, has been a leader in transforming our health care system.  They have created an engaging, interactive presentation to kick off their launch of WhatsTheRealCost.org.  It’s a delightful presentation on transforming our health care system.  Also, be sure to check out the Regence award winning one-minute video, WhatsTheRealCost.org.

 

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 Friday, August 21, 2009
Lowering the cost of health care
Friday, August 21, 2009 10:00:34 AM (Central Standard Time, UTC-06:00) ( Consumer-driven health care )

The CEO of Whole Foods Market has some interesting ideas on how to lower the cost of health care for everyone --without adding to the deficit.   John Mackey, the CEO at Whole Foods wrote an Op/Ed piece in the Wall Street Journal last week.  Some of his reform ideas are powerful, practical, obvious and definitely worth mentioning:

1.       Remove the legal obstacles that slow the creation of high-deductible health insurance plans and Health Savings Accounts (HSAs).  These plans have been adopted by more than 12 million consumers and all the recent research indicates these plans are not only successful in holding down costs, but consumer satisfaction is rising for CDHPs .  Read about consumer-driven health plans.

2.       Balance the tax laws so that employer-provided health insurance and individual health insurance have the same tax benefits.  Today employer health insurance benefits are fully tax deductible, but individual health insurance is not.

3.       Repeal all state laws which prevent insurance companies from competing across state lines.

4.       Repeal government mandates that determine what insurance companies must cover.

5.       Pass tort reform to end the damaging lawsuits that force doctors to pay insurance costs of hundreds of thousands of dollars per year. These costs are passed back to consumers through much higher prices for health care.

6.       Make prices transparent and give consumers more freedom to pursue health care value. Provide meaningful tools to help consumers understand what health-care treatments cost. How many people know the total cost of their last doctor's visit and how that total breaks down?

7.       Reform Medicare. Medicare is heading towards bankruptcy and we need reforms that create greater patient empowerment, choice and responsibility.

Whatever reforms are passed, it is essential that they be financially responsible, and give consumers the freedom to choose doctors and the health-care services that best suit our own unique set of lifestyle choices. We are all responsible for our own lives and our own health. We should take that responsibility very seriously and use our freedom to make wise lifestyle choices that will protect our health.

 

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 Thursday, August 20, 2009
Excessive charges for medical services
Thursday, August 20, 2009 12:25:27 PM (Central Standard Time, UTC-06:00) ( Transparency )

America's Health Insurance Plans (AHIP) just published a report that identifies physician out-of-network charges for 30 states.  The report provides a state-by-state snapshot of excessive charges billed by out-of-network physicians, and compares these charges to what Medicare would have paid for these exact same services.  This report demonstrates huge disparities in the cost of various medical services that were in some cases tenfold higher than Medicare reimbursements for the same service in the same area.

 

Here are some examples from the report, of the price disparities for common procedures. 

 

·         A patient in Illinois was charged $12,712 for cataract surgery.  Medicare pays $675 for the exact same procedure. 

·         In California, a patient was charged $20,120 for a knee operation that Medicare only pays $584 for. 

·         A New Jersey patient was charged $72,000 for a spinal fusion procedure that Medicare covers for only $1,629. 

 

What is obviously missing from this report is the insurer’s average contracted price for in-network providers. Wouldn’t it be remarkable to see how prices compare for a specific service side-by-side including: 

·         List price (the inflated charges)

·         Negotiated price (discounted price contracted with in-network providers)

·         Government CMS Medicare price (lowest contracted price)

 

Comparing provider health care prices across different health insurance plans for the exact same service is what we are trying to accomplish with the OutofPocket.com directory.  If you want to look up some of these prices, be sure to check out our directory. 

 

The best advice I can share with consumers regarding these “inflated” out of network prices – is to make sure you do your research.  If you are uninsured, or if you are insured looking for an out-of-network provider, make sure you don’t pay the inflated charges.  Instead you should do your research, understand what the “fair” contracted rates are for this service and know what Medicare reimburses for this service in your area.  Then you can confidently ask the provider for a discounted price.  On average, Medicare pays about 80 percent of what private insurers pay for the exact same service.  If you want to look-up what Medicare pays for specific services -- use the AMA CPT online tool.  If you want to find out what the average insurer reimburse for specific services --- use Healthcarebluebook’s tool.

 

If you are still confused, feel free to contact me and I’d be happy to walk you through these steps to help you become a more informed consumer.

 

Be sure to read the article that appeared in The New York Times, Survey Finds High Fees Common in Medicare Care that discusses this AHIP report data.

 

 

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 Tuesday, August 04, 2009
What’ the Real Cost
Tuesday, August 04, 2009 1:37:09 PM (Central Standard Time, UTC-06:00) ( Transforming Healthcare )
Our health care system is complex, confusing and costly.  Fees are mysterious, questions are discouraged, and information is not readily available. 

Imagine a reformed health care system where costs are clear, information is simply stated, procedures are openly and honestly evaluated.  Where participants share knowledge and information.  Where technology drives value.  Where all particpatants are informed, engaged and rewarded for smart choices and health behavior.   

 

This is how we need to reform our health care system.

 

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 Saturday, August 01, 2009
How to Cut Your Doctor Bill
Saturday, August 01, 2009 4:44:21 PM (Central Standard Time, UTC-06:00) ( Finding the Best Value for Health Care Services )

Wondering how you can reduce your medical bill?  David Whelan’s recent article in Forbes.com, “How to Cut Your Doctor Bill,” describes real-life situations where savvy patients comparison shop to find the best value, and negotiate prices with their health care providers to get a discount.   

 

Comparison shopping can be tricky and you need to be persistent.  The good news is your effort and research can pay off. 

 

The Forbes article lists a few websites consumers can use to look up prices of procedure to help you negotiate a fair price. 

 

Healthcarebluebook.com

Changehealthcare.com

Outofpocket.com

Myhealthscore.com

 

If you are not successful in negotiating the price of services before visiting a provider, or have trouble negotiating your medical bill, you can hire a bill negotiation company. These companies typically charge a fee based on the percentage of savings achieved.

 

Myinsnet.com

Medicalcostadvocate.com

Billadvocates.com

 

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